Menlo Physio
Legal
Privacy, terms, and how we work within HPCSA rules.
Last updated: 22 May 2026
Privacy Policy
Menlo Physio is the name shared by two independent physiotherapy practices based at Hoërskool Menlo Park, Menlo Park, Pretoria, South Africa. This policy explains how personal information is handled when you contact a practice or use this website. We comply with the Protection of Personal Information Act, 4 of 2013 (POPIA).
Menlo Physio is not a registered company. Each practice operates as an independent sole proprietor, Tabita Atkins and Narita du Toit, each a physiotherapist registered with the HPCSA, and each is the responsible party for the personal information of her own patients.
Information we collect
When you message us on WhatsApp to book an appointment, we collect the information you choose to share, typically your name, contact number, and the reason for your visit.
If you complete the patient intake form on this website, we collect the information you provide so the practice can prepare for and manage your treatment and account. This may include your name, identity number, contact and address details, relevant medical conditions and history, and your medical aid details. Health information and identity numbers are special personal information under POPIA, and we process them on the basis of your consent. The completed form is submitted to the practice by email and is not stored on this website. The intake email is delivered using Resend, an email service provider that processes the message on the practice’s behalf; because Resend operates outside South Africa, your information is transferred outside the Republic for this limited purpose, in line with POPIA’s conditions for lawful cross-border transfer. When you type your address, the form offers matching suggestions using Photon, an address-lookup service operated by komoot GmbH in the European Union; the text you enter in the address field is sent to that service to return suggestions. Using a suggestion is optional — you can always type your address in manually.
How we use your information
- To confirm and manage your appointments.
- To communicate with you about your care.
- To assess and provide physiotherapy treatment.
- To manage your account and process medical aid claims.
- To meet HPCSA record-keeping requirements.
We do not sell or rent your personal information. We do not share it with third parties, except where needed to provide your treatment, to manage your account or process a claim with your medical aid scheme, to operate the email service that delivers your intake form to the practice, or where required by law.
Clinical records
Your clinical records are kept separately from this website, in line with HPCSA guidelines and POPIA. You have the right to request access to your records. Contact the practice on WhatsApp to do so.
Cookies and analytics
This website does not use tracking cookies or third-party analytics tools that collect personal data.
Your rights under POPIA
You have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact the practice on WhatsApp.
Information Officer
The Information Officer for the practice is Tabita Atkins.
Terms of Use
By using this website, you agree to the following terms.
Website content
All content on this website is for general information only. It does not constitute medical advice, diagnosis, or treatment. Always seek the advice of a qualified health professional about any medical condition.
Intellectual property
The text, design and images on this website belong to Menlo Physio or its licensors. You may not reproduce or republish any content without written permission.
Limitation of liability
Menlo Physio makes no warranties about the accuracy or completeness of the information on this website. To the extent permitted by law, we are not liable for any loss or damage arising from your use of it.
Governing law
These terms are governed by the laws of the Republic of South Africa.
HPCSA Compliance
Both practitioners at Menlo Physio are registered with the Health Professions Council of South Africa (HPCSA) and work within the scope of practice defined by the HPCSA. You can verify a practitioner's registration at hpcsa.co.za.
Tabita Atkins: HPCSA registration PT 0133507. Narita du Toit: HPCSA registration PT 0118656.
Advertising
This website is designed to comply with the HPCSA's ethical rules on advertising and canvassing for healthcare practitioners. We do not claim to be the best, guarantee treatment outcomes, or compare ourselves with other practices.
Patient reviews
Any reviews shown on this website are a selection of reviews that patients have posted publicly on Google. We display them as written, and do not edit or invent them.
Medical schemes
Medical aid and cash patients are welcome. For scheme-specific billing questions, contact the practice directly on WhatsApp.
Medical Disclaimer
The information on this website is for general information only. It is not a substitute for professional medical advice, diagnosis, or treatment.
Do not ignore professional medical advice, or delay seeking it, because of something you have read here. If you think you have a medical emergency, contact your doctor or emergency services immediately.
Menlo Physio does not guarantee any specific outcome from treatment. Results vary from patient to patient, depending on the condition and on how closely the treatment plan is followed.